Sources of Public Service Improvement: A Critical Review and Research Agenda. (2003)
The state of Ontario's municipal performance reports: a critical analysis. (2010)
- Evidence from sixty-five empirical studies of the determinants of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological qualities of studies of public service improvement.
A guide to municipal progress reporting: Meeting the requirements of the Community Charter. (Fall 2003) British Columbia
Municipal Performance Measurement Program: Handbook (2007) Ontario
Developing indicators and benchmarks: A best practice by the National Guide to Sustainable Municipal Infrastructure (2002)