Sources of Public Service Improvement: A Critical Review and Research Agenda. (2003)
- Evidence from sixty-five empirical studies of the determinants of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological qualities of studies of public service improvement.
The state of Ontario's municipal performance reports: a critical analysis. (2010)
A guide to municipal progress reporting: Meeting the requirements of the Community Charter. (Fall 2003) British Columbia
Municipal Performance Measurement Program: Handbook (2007) Ontario
Developing indicators and benchmarks: A best practice by the National Guide to Sustainable Municipal Infrastructure (2002)